Manage Telephony Gateway Backups

The InGenius telephony gateway can be set to back up its configuration. For details on the InGenius Configuration Tool backup parameters, refer to Configuration Backups.

Note: This section is not applicable to Genesys Cloud.

Scheduled Backup

Note: A domain service user account is required in order for the scheduled backups to run. The user must have privileges that allow them to create and delete within the task scheduler, and must have read/write access to the target folder and read access to the ProgramData\InGenius\ICE folder.

  1. Open the InGenius Configuration Tool and navigate to the Configuration Tab tab.
  2. Click the Configuration Backup button to access the InGenius Configuration Backups dialog.
  3. Enter the destination folder where backup configuration files are to be stored. For a network location, use the UNC path.
  4. Enter the start time when backups are executed. Select a time when activity on the InGenius Service is minimal.
  5. Enter the domain service user account credentials.
  6. Click the Schedule Backup button to enable the scheduled backup task.
  7. To turn off the scheduled backup, click the Remove Scheduled to disable the scheduled backup task.

One Time Backup

  1. Run the InGenius Configuration Tool, and navigate to the Configuration Tab tab.
  2. Click Configuration Backup... to access the InGenius Configuration Backups dialog.
  3. Fill in the destination folder where you wish to save the configuration backup files. For network location, use UNC path instead of mapped drive.
  4. Fill in the domain service user account credentials.
  5. Click the Backup Configuration Now button to immediately back up the InGenius Server configuration.

Restore from Backup

To restore a backup configuration, use the InGenius Configuration Tool.

  1. Select the Status Tab tab to stop the InGenius service.
  2. Navigate to the Configuration tab and click the Configuration Backup... to access the InGenius Configuration Backup dialog.
  3. Navigate to the Restore from Backup tab.
  4. Click Browse to locate the backup file to restore from.
  5. Click Restore Configuration and click Close.
  6. Restart the Configuration Tool.
  7. Navigate to the Status tab.
  8. Click Start to initiate the InGenius service.